Pool Supply Stop
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Open to the public - Founded in 1999
  
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We sell over half a million products and we want to help you find what you want fast. Here are a few tips:
  1. To get the most results use one word when searching for an item. Example: If you are searching for a Sony LCD TV, just enter TV in the search. You will get a large number of results but we have tools on the web site that will help you sort the results further and you can select by brand, price, category, and even search again within the original search results
  2. If you know manufacturer´s model #, use it. Just be careful to enter it correctly including spaces, and dashes (-) or / when present. Searching by model # is easy and very fast
  3. You may search by brand name and then use the tools we have to help you reduce the number of search results by category, price, or even search again within the same search results.
  4. Of course you can enter a full sentence of what you are looking for but the system may not give you the best search results and you may think we do not have the item, when in fact we may have it.
  5. You can search for items by manufacturer part or model number, the bar code (UPC), their name, or marketing name.
  6. You can always email our sales team for help and they respond fast. Email address: sales@builderdepot.com
  7. We thank you for your business and will do our best to make sure you are satisfied.
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How to Contact Us
We are committed to serving our customers

We Are Committed To Serving Our Customers!

Please contact us if you have any problems, requests, or questions. We work hard to give our customers a great shopping experience at BuilderDepot. Click here to read what our customers say about us.

You can contact us in a number of different ways:

Customer Care Department:

  • E-mail us: If you have not placed an order yet, please send your email to sales@builderdepot.com. If you already have an order # please send your email to customerservice@builderdepot.com (We will get back to you within 72 business hours). Our hours are Monday - Friday, 9 AM - 5 PM Pacific Standard Time). At this time, we only ship to US addresses.

Returns Department:

  • E-mail us: customerservice@builderdepot.com
  • Email is the best way to contact us.

E-mail contacts (not hyperlinked to reduce Spam):

  • General inquires and comments: sales@builderdepot.com.
  • Merchant services: merchantservices@builderdepot.com
  • To be removed from the mailing list: remove@builderdepot.com.
  • Resumes and career inquires: jobs@builderdepot.com.
  • Sales support and questions: sales@builderdepot.com.
  • Ideas for stories and home improvement topics: editor@builderdepot.com.
  • Marketing and advertising inquires: marketing@builderdepot.com.
  • Questions or problems regarding this web site: webmaster@builderdepot.com.
  • Press contacts and media information: publicrelations@builderdepot.com.

Standard Mail:

BuilderDepot, Inc.

(No refund will be issued if you return your order to this address. Authorized returns are sent to our warehouse not this address)

San Diego, CA 92082

USA

Phone: For customer service, please email your request to customerservice@builderdepot.com as email works best to serve you faster

  • Messages or inquiries sent via standard mail or fax will be addressed within 7 working days of the time stamp or postmark.

We look forward to hearing from you!

Updated: 05202008
 
 

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